Welcome to our Patient FAQ
We’re here to help
We’ve gathered answers to common questions about how nurtur supports your mental health—before and after birth. From daily check-ins to insurance coverage, we’re here to make things easier.
About nurtur
1. What is nurtur?
nurtur is a digital health platform designed to support maternal mental health. It helps identify potential mental health risks early and provides self-guided therapy and resources to help you navigate pregnancy and postpartum wellness.
2. What problem is nurtur solving?
nurtur addresses the growing maternal mental health crisis by offering early intervention through AI-driven screening and self-guided therapy. With 85% of postpartum depression cases going undiagnosed and untreated, we focus on preventing mental health challenges before symptoms even begin.
3. How does nurtur support my mental health?
Nurtur uses clinically validated screening tools, AI-driven support, and evidence-based therapy techniques to help manage and prevent postpartum depression and anxiety. You’ll also receive personalized guidance based on your responses to mental health check-ins.
Privacy & Security
4. Is my data safe with nurtur?
Absolutely. We take your privacy very seriously. Your data is securely encrypted and protected under the highest standards, including HIPAA and SOC2 compliance. Your information is only shared with trusted providers if you choose to do so.
5. Will my data be shared with anyone?
No, your data is never sold or shared outside of nurtur. If you give consent, your healthcare provider can access your information to better support your care. You are always in control of your data.
Using nurtur
6. How often should I check in on the app?
nurtur is designed to fit into your life in a way that feels natural and supportive. We recommend checking in daily or as often as feels right for you. The more you engage, the better nurtur can personalize support for your well-being.
7. What happens if I am identified as high-risk?
If your responses suggest you may be at risk for postpartum depression or anxiety, nurtur will gently guide you toward the right next steps, whether that’s connecting with a healthcare provider or accessing immediate support resources. You are never alone—we’re here to help.
8. Can I use nurtur if I’m already seeing a therapist?
Yes! nurtur is a great complement to therapy. It offers additional tools and support between sessions to help you track your emotions, practice self-care, and stay connected to your mental wellness.
9. How do I access nurtur?
Getting started is simple! You can sign up through a link from your provider or via a text or email invitation from nurtur.
10. Is nurtur a replacement for therapy or medical care?
No, nurtur is not a replacement for professional medical or mental health care. Instead, it’s here to provide extra support, guidance, and resources alongside your existing care team. If you ever have medical concerns, we encourage you to reach out to your healthcare provider.
About Insurance Coverage
11. Is nurtur covered by insurance?
Yes! nurtur is fully reimbursed by insurance through the Collaborative Care Model, which means most patients will have coverage. Depending on your specific insurance plan, you may have a small copay.
12. What is the Collaborative Care Model (CoCM)?
nurtur is built on the Collaborative Care Model, which ensures that your OBGYN, psychiatrist, and behavioral health clinician work together to provide you with seamless, well-coordinated care. This approach is fully covered by insurance, so you can focus on what matters most—your well-being.
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